Refund and Returns Policy
We offer easy returns only under the following conditions:
1. Eligibility for Refunds
- Refund requests must be made within [7] days of the purchase date.
- To be eligible for a refund, the item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required for all refund requests.
- Approved refunds will be credited to the original payment method within 7-10 business days
Eligibility for Returns
- You may initiate a return within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags intact.
- A valid proof of purchase (order number or invoice) is required.
- Returns are not accepted for personalized or custom-made jewelry unless the item is defective or damaged.
How to Initiate a Return
To initiate a return, please contact our customer support team, with the following details:
- Order number
- Reason for return
- Photos of the product (if damaged or defective)
Our team will guide you through the return process and provide the return shipping address.
Return Shipping
We recommend using a trackable courier service to ensure safe delivery of returned items.
Customers are responsible for return shipping charges unless the product is defective or incorrect.